Política de Privacidade

Este documento encontra-se atualmente disponível em inglês; a tradução oficial para português está pendente. / This document is currently available in English; the official Portuguese translation is pending. Contacte-nos para uma versão em português.

Última atualização: [DATA]. Política emitida nos termos do Protection of Personal Information Act 4 de 2013 (POPIA) da África do Sul.

1. Introduction

SR Prático ("we", "us", "our") is committed to protecting the privacy and personal information of everyone who interacts with us — website visitors, clients, suppliers and job applicants. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have under POPIA.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details you give us directly — name, email address, phone number and company, submitted via our contact form, WhatsApp, phone or email.
• Message content — the details of any enquiry, quote request or project you share with us.
• Technical data — your approximate location (derived from IP address) is used once, on your first visit, to set the site's default language. This is a functional lookup and is not linked to your identity or stored beyond your language preference.

3. Purpose of processing

We collect and process personal information only for specific, lawful purposes, including to respond to enquiries and provide quotes, communicate about a project, meet legal/tax obligations, and improve our website and services.

4. Lawful basis for processing

We process personal information on one or more lawful grounds recognised by POPIA: your consent; necessity to perform a contract with you; necessity to comply with a legal obligation; or our legitimate business interests, balanced against your rights.

5. Sharing of information

We do not sell personal information. We may share it with service providers who help us operate, or where required by law.

6. Retention

We keep personal information only as long as necessary for the purpose collected, or as required by law, then securely delete or anonymise it.

7. Security

We take reasonable technical and organisational measures to protect personal information, consistent with POPIA's Security Safeguards condition.

8. Your rights

Subject to POPIA, you may request access to, correction of, or deletion of your personal information, object to processing, and lodge a complaint with the Information Regulator. Contact our Information Officer to exercise these rights.

9. Cookies

Our website does not use non-essential cookies or tracking without your consent. See the cookie notice on your first visit, and our Manual PAIA for record access requests.

10. Information Officer / Responsável pela Informação

Nome: [Nome do Responsável pela Informação]
Email: [infoofficer@srpratico.com]
Telefone: [Número de Telefone do Escritório]
Endereço Físico: [Endereço Físico Registado]

11. Information Regulator (South Africa)

complaints.IR@justice.gov.za, or inforegulator.org.za.

12. Alterações

Podemos atualizar esta política periodicamente. A data "Última atualização" no topo reflete a revisão mais recente.